Privacy Policy

Effective Date: April 26, 2026  •  Last Updated: April 26, 2026

1. Overview

This Privacy Policy applies to:

• Visitors to our marketing website
• Demo users accessing trial environments
• Licensed customers and their authorized users
• Individuals interacting with our communications (email, SMS, voice)

By using our website or services, you agree to this Privacy Policy.

2. Information We Collect

A. Information You Provide

• Name, email address, phone number
• Account credentials and profile information
• Company and business details
• Billing and payment information
• Messages, uploads, and communications within the platform

B. Automatically Collected Data

• IP address and device/browser information
• Usage activity (pages visited, features used)
• Cookies and tracking technologies
• Log files and system activity

C. Communications Data

• Email interactions (open/click behavior)
• SMS messages (content, timestamps, delivery status)
• Call metadata (time, duration, recordings if enabled)

3. How We Use Your Information

We use collected information to:

• Provide and operate LUXit.app services
• Manage accounts, onboarding, and customer support
• Process transactions and subscriptions
• Send important notifications and updates
• Deliver SMS and email communications
• Improve system performance and user experience
• Maintain security and prevent fraud
• Comply with legal obligations

4. SMS Communications & Consent

LUXit.app (including Refined Mind and related brands) may send SMS messages for account-related and service communications.

How Users Provide Consent

End users opt in to receive messages through one or more of the following methods:

• Website Opt-In: Users enter their phone number and check a clearly labeled consent checkbox agreeing to receive SMS communications.
• Account Registration: Users provide their phone number during account creation and agree to receive transactional and support-related messages.
• Direct Interaction: Users initiate contact by texting our business number or requesting communication through customer support channels.
• Verbal or Written Consent: Users provide consent during direct interactions, including support requests, service inquiries, or signed agreements.

SMS Disclosure

• Message frequency may vary
• Message and data rates may apply
• Users may reply STOP to opt out at any time
• Users may reply HELP for assistance

Important: We do NOT sell, rent, or share phone numbers with third parties for marketing purposes. We do not use purchased or third-party contact lists.

5. Email Communications

Users may receive emails related to:

• Account verification and security
• Service updates and notifications
• Billing and subscription management
• Customer support responses
• Optional marketing or promotional content (if opted in)

Users can unsubscribe from marketing emails at any time via the unsubscribe link.

6. How We Share Information

We do NOT sell personal data.

We may share information only as necessary with:

• Service providers (e.g., cloud hosting, communications platforms, payment processors)
• Business partners strictly for service functionality
• Legal authorities when required by law

This includes integrations with SMS/voice delivery providers, email delivery services, and payment processing systems. All partners are required to protect your data.

7. Data Security

We implement industry-standard safeguards, including:

• Encryption of sensitive data at rest and in transit
• Secure API and authentication systems
• Access controls and role-based permissions
• Monitoring and logging of system activity

Despite these protections, no system is 100% secure.

8. Data Retention

We retain data only as long as necessary to:

• Provide services
• Meet legal and compliance obligations
• Resolve disputes
• Enforce agreements

Users may request deletion of their data, subject to legal requirements.

9. User Rights & Choices

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Opt out of communications
• Withdraw consent

To exercise these rights, contact us at: privacy@luxit.app

10. Cookies & Tracking Technologies

We use cookies and similar technologies to maintain sessions, analyze usage, and improve performance. Users may control cookies through browser settings.

11. Third-Party Services

LUXit.app may integrate with third-party services. These providers have their own privacy policies, and we are not responsible for their practices.

12. Connected Social Media Accounts (X / Twitter)

When you connect a social media account to LUXit, we collect and store:

• Your platform user ID, username, and display name
• Your profile image URL
• OAuth 2.0 access tokens and refresh tokens (stored encrypted at rest)
• Token expiry metadata and authorized permission scopes

This data is used solely to authenticate and post content on your behalf when you initiate an action in LUXit. You can disconnect at any time from Settings → Social Accounts, which immediately revokes the token and deletes all stored credentials.

13. Children's Privacy

LUXit.app is not intended for individuals under 18. We do not knowingly collect data from minors.

14. International Data Transfers

If you access our services from outside the United States, your information may be transferred and processed in the U.S. or other jurisdictions.

15. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted with a revised "Last Updated" date. Continued use of the platform constitutes acceptance of changes.

16. SMS Messaging Privacy

LUX may collect and use phone numbers to send SMS messages related to account notifications, reminders, service updates, support, and approved marketing communications. When you provide your phone number and opt in, you agree to receive these messages.

LUX does not sell, rent, or share SMS opt-in data or consent information with third parties for their marketing purposes. Users may opt out at any time by replying STOP. For help, reply HELP. For privacy questions, contact privacy@luxit.app.

17. Contact Information

For questions or privacy-related requests:
LUXit.app / Refined Mind
Email: privacy@luxit.app
Website: https://luxit.app